First attempt by Samsung to schedule an appt went sideways because someone from ASC said they tried to call me twice and since I didnt answer I was cancelled. So when I called after not hearing from anyone and found out I was cancelled I tried to set an appt over the phone with them and was told sorry I ahd to call and start all over with Samsung. Samsung rep called and also asked for them to pull the ticket and simply resked so they didnt have to redo all the paperwork...that wasnt allowed either....so I redid all the paperwork and resked an appt. I called in to ASC to make sure no issues would happen again...i was told between 1-4pm....so day of the repair I waited until 1pm and called in to verify this wasnt lost and had to leave a message - since no one called me to confirm as I was told they would....when no one returned my call for an hour I called back in again....and was met on the phone by someone who said they were the owner and she was nothing short of rude and talked over me at every opportunity. Then threatened to cancel on me due to my concerns above...and someone will be by between 4-6pm. Sure would had been nice to know so I didnt have to take off a half day of work....but that was my fault since I didnt know their protocols of me having to call them at 0800 on day of service call to know they could then tell me what time the tech would show. I dislike rude people...and if she was the owner...I would be very surprised.
First off I just want to say it was it was an absolute dream to deal with this company.I called in with a problem on my washer and talked to a woman in the office and described my problem on my washer and she asked if I could provide my model number and brand and she would be sure to look up a couple of parts to make sure the technician would have when he arrived.Sure enough when he came out there it was a bad lid switch and she had already had it on the paperwork.So he was able to fix it quickly,professionally,and and clean up behind himself.All around one of the best experiences I have had from a service company in my lifetime.
Friendly service. But disappointed in labor cost. Was charged .75 hrs. in labor @ $80/hr. to pop out a 7" melted/damaged plastic disc on inside top of my microwave and pop in a new $18 part that took me, no kidding, 2 min. combined time to pop out and back in myself once I got it home.
We accept the following forms of payment…
Here at Appliance Service Company in Wilmington,NC , We accept the following forms of payment to make it as easy as possible for you.
Make sure to inquire about our senior citizens discount and our military discount!!!!
From all of us at Appliance Service Company we want to Thank You for all that you have done serving and protecting this country!!!!