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4.3 out of 5 stars
2 out of 5 starsposted 5 months ago
Friendly service. But disappointed in labor cost. Was charged .75 hrs. in labor @ $80/hr. to pop out a 7" melted/damaged plastic disc on inside top of my microwave and pop in a new $18 part that took me, no kidding, 2 min. combined time to pop out and back in myself once I got it home.
1 out of 5 starsposted 8 months ago
(The following is from her husband, Tom.) Out of the blue, the controls of our Whirlpool Duet dryer stopped functioning. We called Appliance Service and after leading their repairman into the laundry room, I inadvertently hit the Control On button and the control panel lit up for the first time since the problem began. His service report said that one of the 120 legs "was missing" and that "he flipped breaking and this resolved issue." Only it didn't. For the next week or two, the dryer controls would come on by themselves for a few days and dry as designed. One time, after they switched off again, I closed the door slightly more firmly than usual and the controls came back on. But then after a day or three or more, they would go dark again. Finally, we called in an electrician who gauged the outlet and said it measured as it was supposed to: 120/120. The same for the breaker box. He said power wasn't the problem; he surmised it might be the dryer's computer or the door switch causing a short. Since the controls seemed to come to life at least every 3-5 days, we were hoping that the machine was somehow attempting to fix itself. But it wasn't. So we called Appliance Service and asked for another repair visit. Despite expressing doubts about the electrician's veracity, the woman I was talking to (the owner?) agreed, said she could extend the warranty from 30- to 60-days, but, if in his opinion, their repairman felt that the lack of power was at fault here, we would be subject to another service charge. Just to make sure the electrician was in fact accurate and the power still operating correctly, we called him back and, even tho he again registered 240, had him replace the outlet and the breaker box. But nothing changed. The dryer would go back to coming on by itself, then go blank for days at a time. Just a few days before the now 60-day warranty was up, I called Appliance Service to make that second appointment. I told the rep I talked to that the dryer had just come off an on period and was presently in its off mode, but that since the scheduled time she gave me was a full week away, that it would make sense to cancel just before that scheduled time if it again began working since determining what was wrong with an operating machine would seem to defeat the purpose of the visit. She concurred. Late the day after next, the dryer's controls became operational and stayed on longer than ever before - 10 straight days (on the streak's 6th day, a Monday, I called early to cancel that day's afternoon appointment. I hung up with what I thought was clearly an understanding that I would call back to reschedule an appointment when the controls stopped working). The 11th day, the Saturday before Labor Day, the controls finally went off, only to come back on, go off, then come back on again on Sunday , then off finally the afternoon of Labor Day, where they still are as I input this. I called today to set up a new appointment and talked with the same rep I set up the cancelled time with. It was almost as if I was calling for the first time. She said the 60-day warranty had expired, seeming to forget that she had agreed that sending out a repairman while the dryer was humming along was most likely a waste of time. She said she couldn't make a new appointment without permission from the woman who extended the warranty, and said she would have her call me when she came in later in the day. When she did call it seemed obvious that the rep had not briefed her on our previous conversation on why I had sensibly cancelled the appointment. In a less than friendly tone, she said their so-called "corporate policy" prevented her from going beyond 60 days - she needs to clarify that policy with everyone since the cancelled appointment date was scheduled beyond 60-days. Appliance Service Co. has lost a future customer, who just might have used them to make the dryer's repairs. Also, not happy about needlessly spending $150 on an electrician.
5 out of 5 starsposted 1 year ago
I scheduled an appointment for a technician to come look at our washing machine. I was given a time frame of 9am-1pm, but was told I could call the morning of our appointment and they could narrow it down to a 2 hour window. I called this morning, I was given a time frame of 11am-1pm, and Chad called me just before 12 to let me know he was on his way. He was able to make the repair while at the house, and I am thrilled to pieces that we don't have to replace our 10 year old washing machine right here at Christmas! I have already recommended your company to half of my office!
Here at Appliance Service Company in Wilmington,NC , We accept the following forms of payment to make it as easy as possible for you.